Government & Public Sector
Citizen Services Portal
85%
Faster processing
60%
Cost reduction
Challenge
Citizens faced fragmented portals, paper-heavy processes, and limited visibility into application status. Accessibility and multilingual support were mandatory.
Solution
Unified identity with e-KYC, workflow engine for cross-agency approvals, and citizen-facing tracking with notifications. WCAG-aligned UI patterns across web and mobile web.
Results
- 8M+ users onboarded with high completion rates for top services.
- Dramatically faster turnaround for high-volume permits and registrations.
Java
Camunda
OpenID Connect
PostgreSQL
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